There is no such thing as a generically good tool; there are o…
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There is no such thing as a generically good tool; there are only tools good for particular jobs. Contrary to the hopes of countless managers, technology is not an infinitely elastic piece of fabric that can be stretched to cover any situation. Instead, a good social tool is ike a good woodworking tool - it must be designed to fit the job being done, and it must help people do something they actually want to do. If you designed a better shovel, people would not rush out to dig more ditches. (
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